Frequently Asked Questions

How long will my unit take to be completed?

Ready to wear units will ship within 1-3 business days. Pre-order takes 15-21 business days for processing time.

How long is shipping?

We ship using USPS PRIORITY which takes 2-3 business days. Shipping is not included with processing time. If you are getting your hair installed, I can provide your hair during time of service. Appointments can be booked through the website.

Do I need to provide measurements?

Yes. For custom orders.

Is there a difference between a wig and a unit?

Wig and unit are the same thing.

Are all wigs glueless?

YES! When you shop with us, we take pride in offering custom made units to be worn glue-less. That’s why measurements are so important. If you purchased a ready to wear unit be sure to read the description to see what size it fits. “Ready to wear” wigs can be tightened for smaller circumference.

Do you offer installs?

Yes. You can book appointments online with our stylist Jackie. Through the portal you will be able to see pricing, available times, location and add on additional services.

How soon will my product order ship out?

Products will ship within 1-3 business days. If you order an product with a hair purchase that requires a longer processing time, they will all ship together.

Is next day shipping an option?

If the item is in stock, yes contact us directly to make expedited shipping arrangements.

Can I just pay a deposit?

Deposits are not accepted for any orders. But payment options like Sezzle or Quadpay will become available soon.

How long does the hair last?

1-3 years with proper care.

How long does custom color take?

Custom color can be added to custom unit purchases only. Please refer to the custom unit order page to read about turnaround times.

How do I care for my bundles/wig/unit?

The most beautiful hair is clean and healthy hair, here’s my wash instructions:


1 . Start by detangling the extensions with a wig brush. If detangling curly hair, spray mist the unit first with water. When brushing begin at the ends and detangle all the way up to the wefts.


2 . Hold the unit firmly in hand and dip into fresh warm water to saturate all the strands. Once the entire piece is wet use shampoo all over focusing on keeping the hair straight during the wash process.  Rinse and repeat as often as necessary.


3 . To cleanse lace, allow the lace or entire wig to soak in soapy water for a minimum of 10 mins. The debris on the lace should turn white, peel the loosened glue off. If adhesive is still stubborn, use a unwanted textured cloth with rubbing alcohol to rub excess glue off the inside of the lace. Do not brush, rub or scrap the hair side of the lace. If bulbs of loose glue get stuck on the hair strands, while the unit is still damp, use conditioner and a fine tooth comb to comb through and rinse well. Repeat as often as needed.


4 . Put conditioner on the hair only (avoid the lace) Use as much as you like, coating the strands and brush through to ensure even distribution. Allow to sit 5-10 mins. For deep conditioning, let sit overnight. Rinse until water runs clear and hang to air dry.


* Remember when the hair is wet it is more vulnerable so take your time when washing.